Our Reviews

Linda O|2021 Chevrolet Suburban

Confirmed Service Customer

9/14/2025

Karl Chevrolet has been in our life for years……they’re just the best.

9/16/2025

Linda, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Greenwich, CT

Barbara S|2022 Chevrolet Trax

Confirmed Service Customer

9/17/2025

Prompt courteous and explained everything well.

9/17/2025

Barbara, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

South Salem, NY

Kevin M|2022 Chevrolet Malibu

Confirmed Service Customer

9/27/2025

Always great service

9/29/2025

Kevin, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!

Business Response

Carmel, NY

Richard R|2023 Chevrolet Silverado 1500

Confirmed Service Customer

8/29/2025

Brought the truck in for a couple recalls and a minor issue, The service department handled it professionally and made sure my truck was 100% ready to go ! Very pleased with the service

9/1/2025

Richard, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Redding, CT

Marcia R|2008 Chevrolet Trailblazer

Confirmed Service Customer

9/24/2025

The team at Karl Chevrolet is phenomenal! From service desk to technicians their professionalism, warmth, and attention to detail were evident in every interaction. The service department was prompt, transparent, and incredibly knowledgeable explaining everything clearly. I was kept informed, given prices, and appreciated their honesty and outstanding customer care. They always go above and beyond. I always feel like a valued customer. Highly recommend.

9/25/2025

Marcia, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Karl Chevrolet Company. Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

New Canaan, CT

William K|2019 Chevrolet Malibu

Confirmed Service Customer

9/26/2025

Service done promptly

9/29/2025

William, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

New Canaan, CT

Doug L|2011 Chevrolet Equinox

Confirmed Service Customer

10/6/2025

The issue with the Karl Chevrolet Service Department is the lack of communication skills and holding the car for over a week without offering a loaner. My car was in the shop for over a week (7 days in total) due to two issues. One of them was something they didn't fix the month prior. The car will have to go in a third time since the issue is still not fixed. They didn't reach out for several days at a time. I even asked the sales team for an appraisal on my car because I had a feeling that this would be the start of a downward spiral of the car needing to have major fixes. They still have yet to call or email me with the appraisal. The only reason I had remained loyal to Karl Chevrolet was due to the fact that the car was purchased from them 14 years ago.

10/8/2025

We appreciate you taking the time to leave us this feedback. If you are willing to give us another chance, please contact us at (203) 920-4770 so we can understand your situation better in order to try and turn your experience around. Thank you, The Karl Chevrolet Company

Business Response

Stamford, CT

Richard T|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

9/10/2025

Any problems were taken care of in a timely manner.

9/11/2025

Richard, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Norwalk, CT

Michael S|2017 Chevrolet Colorado

Confirmed Service Customer

9/12/2025

Oil change/tire rotation was a great price with reward offers

9/15/2025

Michael, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Darien, CT

James D|2016 Chevrolet Suburban

Confirmed Service Customer

10/7/2025

All staff were very polite and helpful. It didn't take long at all. I purchased my truck 6 months ago and from then until now, I have been overly satisfied. I travel from NY to karl, a trip well worth it.

10/8/2025

James, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Mamaroneck, NY

Arvind B|2022 Chevrolet Colorado

Confirmed Service Customer

11/6/2025

Friendly staff. Good service. No issues.

11/7/2025

Arvind, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

Business Response

New Canaan, CT

Donna S|2024 Chevrolet Tahoe

Confirmed Service Customer

9/25/2025

Great service alberto was great.He explained everything that they were going to do.

9/26/2025

Donna, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Stamford, CT

Christopher A|2022 Chevrolet Colorado

Confirmed Service Customer

10/15/2025

Kevin the new service technician was very good in his communication with me the entire process was explained in detail and I was told everything they were doing and was able to answer questions about my vehicle. Love the staff over there at Karl Chevy,it's the only place I have my vehicle serviced.

10/16/2025

Christopher, thank you for your kind review; we are happy to pass along your comments to the team here at The Karl Chevrolet Company! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

Stamford, CT

Peter R|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

10/24/2025

Always a pleasure dealing with the sales team at Karl

Stephen Karl

10/26/2025

Peter, thank you for choosing The Karl Chevrolet Company as your first choice for all your automotive needs! We can't wait to see you again, have a great day.

Business Response

Darien, CT

George T|2023 Chevrolet Suburban 1500

Confirmed Service Customer

11/7/2025

My 2023 Suburban was due for routine service.I called my dealer’s service dept and made a convenient appt and service was completed.

11/9/2025

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Stamford, CT

Jake H|2025 Chevrolet Tahoe

Confirmed Service Customer

11/13/2025

Clear and timely communication.

11/14/2025

Jake, it is great to hear everything was done quickly and to your satisfaction! Thank you for choosing The Karl Chevrolet Company and we hope to see you again.

Business Response

Chappaqua, NY

Nancy C|2020 Chevrolet Colorado

Confirmed Service Customer

9/11/2025

Friendly and as always excellent sevice

9/14/2025

Nancy, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Cos Cob, CT

Richard T|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

10/8/2025

what could have been a difficult situation was turned into a none stressful situation. As always Karl's makes it simple and easy.

10/10/2025

Richard, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Norwalk, CT

Barbara K|2022 Chevrolet Trailblazer

Confirmed Service Customer

10/31/2025

Love the experience at karl chev. . They make you feel like family. The parts department is the best around, always go above and beyond to help you.

11/3/2025

Barbara, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Harrison, NY

Linda O|2026 Chevrolet Suburban

Confirmed Sales Customer

11/19/2025

Our family has had a long standing relationship with Steve Karl, and the Karl Chevrolet family. They are wonderful. We just purchased yet another suburban….and as usual, the transaction was flawlesss. We are very blessed to have them in our life.

Stephen Karl

11/22/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Greenwich, CT

Michael L|2019 Chevrolet Blazer

Confirmed Service Customer

12/10/2025

great job by service parts department is the best I ever dealt with

12/10/2025

Michael, our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!

Business Response

Norwalk, CT

Frank H|2020 Chevrolet Bolt EV

Confirmed Service Customer

12/19/2025

it was basic maintenance so very quick - done in 90 minutes - they contacted me when ready.

12/21/2025

Frank, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Stamford, CT

Stephen G|2011 Chevrolet Volt

Confirmed Service Customer

9/18/2025

Electric vehicles can be a challenge & Karl Chevrolet knows how to maintain and fix my Volt ! They solved the sensor problem, recommended some filters and such and let my car sleep over in the garage while we waited for the part...saved me time and now it runs like 2011.

9/21/2025

Stephen, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Stamford, CT

Matthew T|2017 Chevrolet 1500 Silverado

Confirmed Service Customer

11/6/2025

Excellent service and speedy repairs

11/7/2025

Matthew, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Norwalk, CT

Charles E|2013 Chevrolet Volt

Confirmed Service Customer

11/24/2025

Camilo and his team at Karl Chevrolet make the service experience smooth and easy, always keeping me updated throughout the process. I appreciate the confidence of knowing that experienced GM trained technicians are working on my car!

11/25/2025

Charles, our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Pound Ridge, NY

Ian D|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

11/27/2025

Excellent service from Karl Chevrolet as always. Steve is very open and made the whole process extremely quick and easy. He is also extremely responsive to any questions or concerns. I have been buying cars from Karl Chevrolet for many years and continue to highly recommend them.

Stephen Karl

11/28/2025

We're happy you found our staff to be so supportive during your experience here at The Karl Chevrolet Company. We look forward to your next visit! Take care!

Business Response

Norwalk, CT

Spencer Z|2024 Chevrolet Colorado

Confirmed Service Customer

1/2/2026

As always great service. Especially from Alberto

1/2/2026

Spencer, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

New Canaan, CT

Michael L|2024 Chevrolet Trailblazer

Confirmed Service Customer

1/13/2026

Everything went great

1/13/2026

Michael, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Bridgeport, CT

John C|2025 Chevrolet Equinox

Confirmed Sales Customer

9/18/2025

Salesmen extremely helpful

Walter Frank III

9/19/2025

John, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

South Salem, NY

Julian T|2024 Chevrolet Tahoe

Confirmed Service Customer

9/20/2025

On time, professional job. What else could you ask for!

9/22/2025

Julian, your wonderful feedback and rating mean a lot to us. Thank you for choosing The Karl Chevrolet Company and we hope to see you again.

Business Response

New Canaan, CT

Michael G|2026 Chevrolet Equinox

Confirmed Sales Customer

9/24/2025

Very knowledgeable.. Excellent service!

Stephen Karl

9/25/2025

Michael, we're glad to hear you found our staff to be so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

Business Response

New Canaan, CT

Christopher A|2025 Chevrolet Equinox

Confirmed Service Customer

11/12/2025

Love the service team. Needed a service before I had a long road trip . The staff was accommodating and got me an appointment quickly so I could travel safely . Love the quality of work I received from them as usual.

11/13/2025

Christopher, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Stamford, CT

Michael F|2026 Chevrolet Tahoe

Confirmed Sales Customer

2/6/2026

Dealer fantastic. They went out of their way to meet my needs. For example, I used the Chevy build you own Tahoe app to create my desired vehicle. When I went to order my Tahoe, the Chevy ordering system said my selected wheels weren’t available, even though the Chevy website said they were. The dealer saw the wheels were available in Chevy parts system. He ordered them there and then swapped my desire wheels for the ones that came on the new Tahoe!

Stephen J

2/10/2026

Michael, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Riverside, CT

Michael W|2024 Chevrolet Colorado

Confirmed Service Customer

3/3/2026

They were able to repair my vehicle in a timely fashion

Nelson Terrero

3/5/2026

We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Business Response

Norwalk, CT

Mathew W|2024 Chevrolet Colorado

Confirmed Service Customer

12/25/2025

because you are sending me an email... spam... you suck

New Canaan, CT

Michael L|2015 Chevrolet Tahoe

Confirmed Service Customer

2/25/2026

the best dealer I have ever dealt with

Alberto Santacruz

2/27/2026

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Business Response

Norwalk, CT

Linda D|2023 Chevrolet Tahoe

Confirmed Service Customer

3/26/2026

The Karl Chevrolet dealership is beyond professional. Thank you!!

Nelson Terrero

3/29/2026

Linda, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Greenwich, CT

Richard J|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

4/10/2026

As always simple and easy with on issues.

Alberto Santacruz

4/11/2026

Richard, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Norwalk, CT

Tracey K|2023 Chevrolet Blazer

Confirmed Service Customer

10/16/2025

Friendly and attentive staff. We have been loyal customers for decades...

10/19/2025

We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

Business Response

New Canaan, CT

Valdemiro S|2026 Chevrolet Tahoe

Confirmed Sales Customer

10/29/2025

A very professional and friendly experience

Walter Frank III

10/31/2025

Valdemiro, we are very happy we could provide you with a positive experience! Thank you for choosing The Karl Chevrolet Company and we hope to see you again.

Business Response

Pound Ridge, NY

Sonya V|2019 Chevrolet Camaro

Confirmed Service Customer

11/11/2025

always professional; made to feel like a valued owner

11/12/2025

Sonya, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Stamford, CT

Olivia P|2026 Chevrolet Colorado

Confirmed Service Customer

11/14/2025

Steve was great!

11/17/2025

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Jackson, WY

Luis A|2018 Chevrolet Suburban

Confirmed Service Customer

12/13/2025

Everyone was great!! Excellent service. Thank you!

12/14/2025

Luis, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Port Chester, NY

Robert V|2025 Chevrolet Trailblazer

Confirmed Service Customer

12/17/2025

everything was wonderful except that nobody left a sticker on my front windshield about the next time for an oil change...........

12/18/2025

Robert, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (203) 920-4770 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

Darien, CT

Kevin W|2021 Chevrolet Equinox

Confirmed Service Customer

1/24/2026

Everything was good.

1/25/2026

Kevin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

New Canaan, CT

Stephen B|2025 Chevrolet Tahoe

Confirmed Sales Customer

3/8/2026

Very easy, professional experience. Steve was great to work with.

Stephen J

3/9/2026

Stephen, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Shelton, CT

Maryann R|2017 Chevrolet Volt

Confirmed Service Customer

4/12/2026

I always get excellent service at Karl Chevrolet. That's why I have been coming back for all my service work since 2016.

Alberto Santacruz

4/13/2026

Maryann, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Greenwich, CT

Jonathan F|2024 Chevrolet Equinox

Confirmed Service Customer

1/6/2026

N/A

1/6/2026

Jonathan, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

Norwalk, CT

Edward K|2024 Chevrolet Tahoe

Confirmed Service Customer

1/29/2026

The work was completed as expected and on time.

1/29/2026

Edward, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Norwalk, CT

Alan L|2017 Chevrolet Malibu

Confirmed Service Customer

2/20/2026

Completed my repairs at a reasonable price. Called to get approval of the charges before repairs were performed. And got my car back the same day.

Nelson Terrero

2/23/2026

Alan, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Stamford, CT

Ryan W|2026 Chevrolet Tahoe

Confirmed Sales Customer

3/2/2026

Steve was the best did everything over phone car was ready came picked it up and left awesome dealer ship to work with full transparency no drama will go back here every time lease will be up for sure

Stephen J

3/4/2026

Ryan, thank you for your kind review; we are happy to pass along your comments to the team here at The Karl Chevrolet Company! If you have any further questions, please don't hesitate to reach out!

Business Response

Weston, CT

Christie P|2019 Chevrolet Equinox

Confirmed Service Customer

3/7/2026

All good. Thank you.

Nelson Terrero

3/9/2026

Christie, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

New Canaan, CT

Katherine M|2026 Chevrolet Corvette Stingray

Confirmed Sales Customer

3/19/2026

Steve Karl Chevrolet in Connecticut was exceptional in every respect. Highly recommend this no pressure car dealership.

Stephen J

3/20/2026

Katherine, we're happy you found our staff to be so supportive during your experience here at The Karl Chevrolet Company. Thanks for the recommendation, and have an amazing day!

Business Response

Commack, NY

Marc J|2023 Chevrolet Tahoe

Confirmed Service Customer

3/26/2026

easy process, smooth and professional.

Nelson Terrero

3/29/2026

Marc, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

Business Response

Greenwich, CT

Gyorgy P|2023 Chevrolet Tahoe

Confirmed Service Customer

4/23/2026

My experience are not pleasant. My car was there seven weeks with the engine issues. Everything was on the warranty, but took forever to get my car back because many cars was waiting for similar engine engines. A Chevy dealer company didn’t provide any rentals even the issues with my vehicle was not my fault. It was an ancient failure. This is the first company I never received a vehicle. They are not reversing me for my Rentals I need to do it from my own pocket. The people who worked there they were very friendly and very helpful so I don’t have any issues with them.

Stamford, CT

Peter Z|2023 Chevrolet Colorado

Confirmed Service Customer

10/28/2025

Very good - excellent service.

10/29/2025

Peter, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Londonderry, VT

Steven A|2024 Chevrolet Tahoe

Confirmed Service Customer

11/24/2025

Courteous and efficient as always.

11/25/2025

Steven, we appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

Business Response

New Canaan, CT

Daniel V|2014 Chevrolet Equinox

Confirmed Service Customer

12/12/2025

great

12/13/2025

Daniel, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

Darien, CT

Susan S|2022 Chevrolet Equinox

Confirmed Service Customer

1/19/2026

Wonderful service.

1/20/2026

Susan, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Greenwich, CT

Karl S|2023 Chevrolet Tahoe

Confirmed Service Customer

1/19/2026

Great experience. They were fast and friendly. They made our service a pleasure.

1/20/2026

Karl, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

Business Response

New Canaan, CT

Cole S|2021 Chevrolet Suburban

Confirmed Service Customer

1/30/2026

simple drop off good communication no issues

Stamford, CT

Lawrence S|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

2/11/2026

All went well as expected, work was performed as needed and the truck was ready as promised. Their inspection found future items to be done, but wen’t required that day and would allow planning for future service periods.

Alberto Santacruz

2/13/2026

Lawrence, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

New Canaan, CT

Patricia S|2025 Chevrolet Equinox

Confirmed Service Customer

3/2/2026

I was able to wait for my car to be serviced in a comfortable area with a coffee maker and was told in person when the car servicing was completed. It was the first service for this car and I will definitely go back.

Nelson Terrero

3/4/2026

We are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

Business Response

New Canaan, CT

Michael C|2023 Chevrolet Traverse

Confirmed Service Customer

3/30/2026

Friendly staff and quality service.

Alberto Santacruz

3/31/2026

Michael, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, The Karl Chevrolet Company

Business Response

Stamford, CT

Paul R|2016 Chevrolet 1500 Silverado

Confirmed Service Customer

4/24/2026

Timely.

Nelson Terrero

4/27/2026

Paul, we really appreciate your feedback! If you're ever in need of more help, please let us know!

Business Response

Darien, CT

Neil S|2019 Chevrolet Trax

Confirmed Service Customer

4/30/2026

In addition to regular service charges (which were fine), we were charged $230 to diagnose a simple leak in the air conditioning unit (we had already shared that A’/C wasn’t working). This is simply outrageous

Nelson Terrero

5/1/2026

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (203) 920-4767 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

New Canaan, CT

Michael R|2024 Chevrolet Trailblazer

Confirmed Service Customer

4/30/2026

Great experience ........Thank you

Alberto Santacruz

5/1/2026

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Bridgeport, CT

David B|2024 Chevrolet Trax

Confirmed Service Customer

5/2/2026

All happen ed with professionalism and personal care. Camilo offered to drive me home, and the work on the car happened faster than anticipated. All in all, a typical excellent time at Karl.

Alberto Santacruz

5/3/2026

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

New Canaan, CT

Wilfred F|2024 Chevrolet Tahoe

Confirmed Service Customer

5/8/2026

i honestly don't like to complain this is the second issue re communication 3 weeks ago i had my 30 thousand mile check up went back to get my oil changed and first the email stating that my car was ready and the cost was $85.38 when i go to pay the total is $185.81 the real issue was while i was waiting they suggest i should flush my brakes and flush the transfer case my question is WHY didn't this happen during my 30m check up PRETTY frustrating now the next time i change my oil i have to leave the car AGAIN.....

Alberto Santacruz

5/8/2026

Wilfred, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (203) 920-4770 to discuss your concerns, as your satisfaction is of utmost importance to us.

Business Response

Greenwich, CT

Christopher A|2025 Chevrolet Equinox

Confirmed Service Customer

5/8/2026

Love the service team . Curtsy’s shuttle driver is the nicest person I love our conversations .

Nelson Terrero

5/8/2026

Christopher, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Stamford, CT

Renee G|2026 Chevrolet Tahoe

Confirmed Sales Customer

5/15/2026

Gary was great! Made the process of trading in a old car purchasing a new car smooth and easy!

Gary J

5/17/2026

Renee, we're happy to hear you had such a positive experience with Gary! We sincerely value your business and look forward to your next visit!

Business Response

Fairfield, CT

George T|2023 Chevrolet Suburban 1500

Confirmed Service Customer

6/11/2026

Easily made a service appointment, brought vehicle in and service performed and completed when promised.

Alberto Santacruz

6/11/2026

George, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Stamford, CT

David B|2024 Chevrolet Trax

Confirmed Service Customer

11/25/2025

On time, interested in me and willing to take me home and bring the car back, and all in a half day. Karl Chevy epitomizes personal service and technical knowhow.,

11/26/2025

David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

New Canaan, CT

Manuel V|2025 Chevrolet Tahoe

Confirmed Service Customer

1/9/2026

quick and painless

1/9/2026

Manuel, It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Stamford, CT

Allan P|2017 Chevrolet Corvette

Confirmed Service Customer

3/30/2026

Car was serviced and ready when promised

Alberto Santacruz

3/31/2026

Allan, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Stamford, CT

Kimberly A|2019 Chevrolet Traverse

Confirmed Service Customer

5/7/2026

The service team at Karl Chevrolet is top notch! We will only buy Chevrolet with the confidence that we will be well taken care of inside the showroom and when we drive our car off the lot. Five stars for sales and service at Karl Chevrolet!

Nelson Terrero

5/7/2026

Kimberly, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

New Canaan, CT

Richard E|2025 Chevrolet Equinox

Confirmed Sales Customer

5/12/2026

The service was great 👍

Walter J

5/13/2026

Richard, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, The Karl Chevrolet Company

Business Response

Stamford, CT

Donald G|2025 Chevrolet Equinox EV

Confirmed Sales Customer

6/2/2026

Steve Karl did an outstanding job assisting me as an out-of-state customer. He took the time to thoroughly explain everything, answered all of my questions, and worked hard to find a way to make the deal happen. His professionalism, knowledge, and dedication made the entire process smooth and stress-free. I highly recommend working with Steve.

Stephen J

6/3/2026

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Lapeer, MI

Jose A|2008 Chevrolet Impala

Confirmed Service Customer

6/11/2026

Excellent service technicians, responsive, timely.

Nelson Terrero

6/12/2026

Jose, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Fairfield, CT

Steven A|2026 Chevrolet Tahoe

Confirmed Service Customer

6/15/2026

Driver window noise issue not fixed. GM issued a bulletin for this problem yet the tech says they cannot replicate. We have driven multiple long trips and the noise is annoying. https://gmauthority.com/blog/2026/03/gm-releases-fix-for-tahoe-suburban-yukon-and-escalade-driver-door-wind-noise/

Alberto Santacruz

6/16/2026

Steven, thank you for taking the time to leave us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (203) 920-4770 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

New Canaan, CT

Winston B|2018 Chevrolet Suburban

Confirmed Service Customer

12/2/2025

When it was known my car would need to stay overnight for service, the Karl Team provided me a loaner vehicle. It turns out they were able to complete the service same-day, much earlier than expected. Thank you!!

12/2/2025

Winston, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Greenwich, CT

David E|2024 Chevrolet Suburban 1500

Confirmed Service Customer

2/4/2026

Prompt excellent service

Alberto Santacruz

2/6/2026

David, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Stamford, CT

Diane G|2012 Chevrolet Equinox

Confirmed Service Customer

2/7/2026

Best people & service

Camilo Sanchez

2/10/2026

Diane, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Norwalk, CT

David S|2024 Chevrolet Tahoe

Confirmed Sales Customer

2/18/2026

Wally was excellent

Walter J

2/19/2026

David, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Wilton, CT

Matthew K|2025 Chevrolet Traverse

Confirmed Sales Customer

3/9/2026

I had an excellent experience at Karl Chevrolet. Leo was fantastic.

Leo Karl

3/10/2026

Matthew, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Darien, CT

Winston S|2018 Chevrolet Suburban

Confirmed Service Customer

3/24/2026

quick. on time. thank you Alberto Sanchez and his Team!!

Alberto Santacruz

3/26/2026

Winston, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Greenwich, CT

Alan L|2017 Chevrolet Malibu

Confirmed Service Customer

5/20/2026

I brought my car in for servicing. And Karl Chevrolet completed that job satisfactorily.

Alberto Santacruz

5/21/2026

We really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

Stamford, CT

Richard F|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

6/9/2026

All additional issues addressed while regular service was completed on time. Perfect!

Alberto Santacruz

6/10/2026

Richard, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Stamford, CT

Jonathan S|2024 Chevrolet Equinox

Confirmed Service Customer

6/26/2026

I’m happy to hear what the cause of the low tire pressure. I just didn’t realize that there was a small nail that caused a slow leak from the tire

Nelson Terrero

6/27/2026

Jonathan, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Norwalk, CT

Tina O|2024 Chevrolet Traverse

Confirmed Service Customer

1/28/2026

Great

1/29/2026

Tina, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Wantagh, NY

Richard V|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

3/10/2026

Friendly very helpful

Nicholas A

3/11/2026

Richard, we're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!

Business Response

Stamford, CT

Elizabeth K|2020 Chevrolet Equinox

Confirmed Service Customer

3/26/2026

The service was fantastic as always

Nelson Terrero

3/29/2026

Elizabeth, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Fairfield, CT

Wilfred F|2024 Chevrolet Tahoe

Confirmed Service Customer

4/18/2026

everything they did was fine EXCEPT they originally told me the cost should be around 700.00 dollars it turned out to be almost DOUBLE the transmission service was 800.00 alone

Alberto Santacruz

4/20/2026

Wilfred, we appreciate you taking the time to leave us this feedback. Please contact us at (203) 920-4767 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Business Response

Greenwich, CT

Christopher A|2022 Chevrolet Colorado

Confirmed Service Customer

5/22/2026

the sale and service staff at this dealership is top notch .

Alberto Santacruz

5/23/2026

Christopher, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

Business Response

Stamford, CT

David B|2024 Chevrolet Trax

Confirmed Service Customer

6/18/2026

Alberto Santacruz was efficient, polite, caring and got the maintenance job done in short order. He represents Karl well and i shall keep coming backfor more models.

Alberto Santacruz

6/19/2026

David, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

New Canaan, CT

Jonathan M|2026 Chevrolet Suburban

Confirmed Sales Customer

6/23/2026

Very relational, consultative and transparent sales experience. Gave us options and walked us through the best deals they could give us. Will look forward to working with them again in the future

Stephen J

6/23/2026

Jonathan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Karl Chevrolet Company. If you have any further questions, please don't hesitate to reach out!

Business Response

New Canaan, CT

Victor J|2017 Chevrolet 1500 Silverado

Confirmed Service Customer

7/3/2026

The best dealership, great service and the parts department is the best around.

Alberto Santacruz

7/4/2026

Victor, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Harrison, NY

Mitchell M|2023 Chevrolet Silverado 1500

Confirmed Service Customer

7/7/2026

Everything was great!

Nelson Terrero

7/8/2026

Mitchell, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

New Canaan, CT

Elizabeth A|2020 Chevrolet Trax

Confirmed Service Customer

7/27/2026

Alberto and staff did a greta job fixing a complicated problem.

Alberto Santacruz

7/28/2026

Elizabeth, we're happy you found our staff to be so supportive during your experience here at The Karl Chevrolet Company. If you have any further questions, please don't hesitate to reach out!

Business Response

Stamford, CT

Mark S|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

7/27/2026

Alberto is a pleasure to work with!!

Alberto Santacruz

7/28/2026

Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Wilton, CT

Barbara M|2018 Chevrolet Equinox AWD LT

Confirmed Service Customer

8/5/2026

Great has always

Nelson Terrero

8/6/2026

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Cos Cob, CT

Paul Q|2026 Chevrolet Suburban

Confirmed Sales Customer

8/5/2026

Excellent work. Very user friendly. Great communication

Stephen J

8/6/2026

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

Park City, UT

Diane G|2017 Chevrolet Traverse

Confirmed Service Customer

6/24/2026

The best Service Dept. in this area !!

Alberto Santacruz

6/26/2026

Diane, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

Business Response

Norwalk, CT

Jacinto M|2014 Chevrolet Cruze

Confirmed Service Customer

6/24/2026

Excellent service

Alberto Santacruz

6/24/2026

Jacinto, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

Stratford, CT

Linda D|2022 Chevrolet Suburban

Confirmed Service Customer

8/21/2026

Wonderful dealership and service department!

Alberto Santacruz

8/24/2026

Linda, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Business Response

Greenwich, CT

Steven A|2026 Chevrolet Tahoe

Confirmed Sales Customer

3/12/2026

Easy experience

Stephen J

3/14/2026

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Business Response

New Canaan, CT

Gary T|2024 Chevrolet Tahoe

Confirmed Service Customer

4/5/2026

Very good from start to finish

Alberto Santacruz

4/7/2026

Gary, your satisfaction is important to us, so we want to sincerely thank you for choosing The Karl Chevrolet Company and we hope to see you again soon!

Business Response

Stamford, CT

John R|2024 Chevrolet Silverado 1500

Confirmed Service Customer

6/6/2026

Scheduling processing of service was seamless. Always a welcome and professional atmosphere at Karl Chevrolet.

Alberto Santacruz

6/7/2026

John, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Stamford, CT

Matthew J|2017 Chevrolet 1500 Silverado

Confirmed Service Customer

6/17/2026

Great service Everything went well

Nelson Terrero

6/17/2026

Matthew, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

Business Response

Norwalk, CT

Winston B|2018 Chevrolet Suburban

Confirmed Service Customer

7/1/2026

Service performed to high-standard and on-time. Thank you to Alberto SantaCruz and the Karl Team!

Alberto Santacruz

7/2/2026

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Greenwich, CT

Michael R|2024 Chevrolet Trailblazer

Confirmed Service Customer

4/15/2026

Excellent Service visit. Great Job!!

Alberto Santacruz

4/15/2026

Michael, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, The Karl Chevrolet Company

Business Response

Bridgeport, CT

Marina R|2023 Chevrolet Tahoe

Confirmed Service Customer

4/29/2026

As always great service, and professionalism

Alberto Santacruz

4/30/2026

Marina, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

New Canaan, CT

Jennifer H|2023 Chevrolet Suburban 1500

Confirmed Service Customer

5/29/2026

Karl was timely, helpful and professional.

Alberto Santacruz

5/31/2026

Jennifer, we're happy to hear you had such a positive experience with Karl! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

New Canaan, CT

Robert M|2026 Chevrolet Traverse

Confirmed Sales Customer

8/3/2026

Great experience. No hard sell. Just good honest customer care. Very forthcoming with all information. Good value for my trade in. Made the decision and the sale very easy

Robert C

8/4/2026

Robert, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

White Plains, NY

Wilfred V|2024 Chevrolet Tahoe

Confirmed Service Customer

8/6/2026

completed the service on time..

Alberto Santacruz

8/7/2026

Wilfred, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

Business Response

Greenwich, CT

Steven P|2025 Chevrolet Tahoe

Confirmed Service Customer

6/11/2026

I had to wait a long time for the service center to open. Along with four others. Also parking is difficult when bringing the car in for service.

Alberto Santacruz

6/12/2026

Steven, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (203) 920-4770 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

Ridgefield, CT

Konstantinos K|2024 Chevrolet Traverse

Confirmed Service Customer

7/3/2026

Great Service team fast turnaround.

Nelson Terrero

7/4/2026

Konstantinos, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Shelton, CT

Sharon S|2023 Chevrolet Trailblazer

Confirmed Sales Customer

7/25/2026

Everything went very well with the purchase of my Trailblazer. Wally Frank was a great salesman and Kevin Karl was so patient and knowledgeable explaining all the bells and whistles (technical) the car has. I would highly recommend Karl Chevrolet for purchasing a New or Used Vehicle.

Walter J

7/27/2026

Sharon, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Darien, CT

Marina R|2023 Chevrolet Tahoe

Confirmed Service Customer

7/25/2026

Excellent service and attention

Alberto Santacruz

7/27/2026

Marina, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

New Canaan, CT

Catherine T|2019 Chevrolet Blazer

Confirmed Service Customer

8/3/2026

On time

Nelson Terrero

8/4/2026

Catherine, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

New Canaan, CT

Jonathan S|2024 Chevrolet Equinox

Confirmed Service Customer

5/6/2026

N/A

Alberto Santacruz

5/7/2026

Thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!

Business Response

Norwalk, CT

Mardi K|2021 Chevrolet Blazer

Confirmed Service Customer

5/6/2026

My 2021 Chevrolet Blazer RS has been breaking down since 9.11.25. It had a recall in the end of 2025 to replace a sensor that caused the fan to continuously run. I had dealt with another dealership, closer to me, that turned out to be a nightmare. Karl scheduled my service, made drop off and pickup convenient. As always, the staff at Karl Chevrolet was professional and wonderful to deal with - repaired my car to resolve the troubles I had been having for so long.

Nelson Terrero

5/7/2026

We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Business Response

Seymour, CT

Richard J|2017 Chevrolet Equinox

Confirmed Service Customer

5/18/2026

whenever Alberto is in charge everything goes very smoothly.

Nelson Terrero

5/20/2026

Richard, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Norwalk, CT

Michael L|2026 Chevrolet Trax

Confirmed Sales Customer

7/10/2026

Great experience

Robert C

7/11/2026

Michael, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Bridgeport, CT

Bryan Q|2025 Chevrolet Suburban 1500

Confirmed Sales Customer

8/13/2026

Steve is a gentleman!

Stephen J

8/14/2026

Bryan, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Business Response

New Canaan, CT

Maximiliano S|2025 Chevrolet Express Cargo Van

Confirmed Sales Customer

8/24/2026

Very professional and clean dealership. I loved that the family owned aspect of it.

Walter J

8/25/2026

Hi Maximiliano, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Perth Amboy, NJ